WE ARE USUALLY ASKED ABOUT

How do I set up a Geofence?

To learn how to create a geofence, watch this short video

Will Plug & Track GPS work in my vehicle?

OBD II Plug & Track TrackerYour Plug & Track GPS unit is compatible with most any 1996 or newer car, van, or Class 1 to Class 4 truck 16,000 lbs or lighter. The Plug & Track GPS device is not compatible with long haul tractor trailer units or heavy duty vehicles Class 6 and above as these vehicles are not equipped with a 16 pin OBDII connector. Check your vehicle for the 16-Pin OBDII connector, as pictured below,  typically found under the dash panel within 3 feet of the steering column.  For heavy duty vehicles purchase the hardwired device.

Do your tracking devices and fleet tracking system work outside of the USA?

Yes! Our GPS tracking system works in the U.S., Canada, Mexico, and over 100 countries across the world. The majority of our customers come from the U.S. and Canada, but we have partnered with cellular providers across the world to create a multi-net sim card which will work in most countries. Here is a short list of the countries we support… if your country isn’t listed please contact us prior to purchasing our fleet tracking system, as a small modification of price might be needed.
Albania
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Austria
Azerbaijan
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia, Plurinational State of
Brazil
Brunei Darussalam
Bulgaria
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People’s Democratic Republic
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, the former Yugoslav Republic of
Malaysia
Malta
Mexico
Moldova, Republic of
Mongolia
Montenegro
Montserrat
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Nigeria
Norway
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Saudi Arabia
Singapore
Slovakia
Slovenia
Slovenia
South Africa
Spain
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Thailand
Trinidad and Tobago
Turkey
Turks and Caicos Islands
Ukraine
United Kingdom
United States
Uruguay
Uzbekistan
Venezuela
Virgin Islands, British

Will I know if the Plug & Track GPS modem is unplugged from the vehicle OBDII connector?

Yes, your Plug & Track GPS modem  will alert you if it is unplugged making it virtually tamper proof. You simply set an “Alert” on the Plug & Track GPS mapping platform  to inform you by text message or email when your Plug & Track GPS modem is reconnected.   If you’d like even more security from tampering you can purchase an optional Relocation Y-cable that allows you to install the modem further up in to the dash. GPS Tracker

I want to have my alerts sent via text message. What's the best way to do that?

Alerts can be sent via email and or text, to send via email, simple enter your email address in the delivery box.

To receive the alerts via Text message, look at the table below and follow the instructions for your particular cell phone provider.

  • Verizon: 10digitphonenumber@vtext.com
  • AT&T: 10digitphonenumber@txt.att.net
  • Sprint: 10digitphonenumber@messaging.sprintpcs.com
  • T-Mobile: 10digitphonenumber@tmomail.net
  • Nextel: 10digitphonenumber@messaging.nextel.com
  • Cingular: 10digitphonenumber@cingularme.com
  • Virgin Mobile: 10digitphonenumber@vmobl.com
  • Alltel: 10digitphonenumber@message.alltel.com
  • CellularOne: 10digitphonenumber@mobile.celloneusa.com
  • Qwest: 10digitphonenumber@qwestmp.com
  • Boost: 10digitphonenumber@myboostmobile.com

See the image below for a T-Mobile example.

Why do I need a monthly service plan?

Your Tracker unit is a connected device and requires a separately billed service plan to wirelessly communicate the vehicle’s GPS data over the cellular network. The Service Plan fee includes both the cellular data fee and access to the Track GPS mapping dashboard website.

No Contracts

We think there’s enough contracts in your life to add another one.

  • Cell phone contracts
  • Cable contracts
  • Gym membership, etc.

We give you the best incentive to provide you with the best service, since we don’t lock you into a 3-5 year contract, we  provide stellar service to keep you as a customer Month after Month.

Others that lock you into a long term service contract have no incentive to keep you happy.

Can I track my vehicle with my phone or tablet?

Yes, download the APP named inteltrack from Apple or Android

How Do I check the battery level on the app??

To View battery information on the app, follow the directions below.

  1. Make sure you are signed into the app and select your device.

2. Click on the Info tab as shown in the picture below.

3. Click the Sensors tab and the battery % will show.

This Sensor view applies only to the devices that contain it’s own battery.

What is the GPS Tracker Return Policy?

GPSnvision is Fleet Tracking Made Simple. Fleet businesses that invest in and utilize the features of the trackers reap the benefits and realize long-term returns on their investment. Because, however, there are also many short-term goal orientated scenario’s for GPS vehicle tracking Plug & Track GPS has a “no return” policy. Examples of short-term goals might be where a consumer is interested in using a GPS device to find out if a spouse is cheating on them or a business wanting to know if a particular employee is misusing company vehicle assets while off the clock. In both of these scenarios the user could find out within days what is really going on and therefore no longer have a use for the tracking device they purchased. This has led to abuse of money back guarantees.

Clearly, we want to eliminate those abusing policy and at the same time make certain that those who make an investment with our trackers receive the best possible care. Although we have a “no return” policy on all GPS hardware, we provide the highest level of support for any device purchased from our online store. That means if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way, free technical support. When buyers come to our online store they are guaranteed a GPS tracking system that performs to the highest level.

Is the Tracker GPS device covered by warranty?

Yes, if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way

How are the service plan fees collected?

Cellular service plan fees are billed through Gpsnvision to the credit card provided at the time of activation. A Monthly reoccurring fee will start on the day your Tracker device is activated.

Will I be billed by T-mobile or Verizon?

No, cellular service plan fees are billed through gpsnvision to the credit card provided at the time of activation. Gpsnvision deals directly with the wireless providers on your behalf and you will not receive any communication directly or indirectly as a result of your account with Plug & Track GPS.

How do I activate my Plug & Track GPS modem?

Activate your Plug N Track GPS modem and select your monthly Service Plan by clicking the “Activate” icon found on the upper left corner of the gpsnvision.com site.

Is there an activation fee for Verizon?

There’s no  activation fee from Verizon.

What cellular provider does my Plug & Track connect to?

Plug & Track GPS is partnered withT-Mobile, Verizon and AT&T With coast to coast cellular network carriers. The Plug & Track GPS hardware shipped is specific to either T-Mobile or AT&T and cannot be migrated over to the other cellular network after the fact.

What happens if my vehicle travels outside of cellular coverage?

Your Plug & Track GPS device contains a back-up 1,000 position store and forward capacity should your vehicle ever travel into areas without sufficient cellular coverage. When back in cellular coverage the modem communicates all stored data to the Plug & Track servers so that you virtually never lose sight of your fleet.

What happens if my vehicle travels outside of the United states?

Your Plug & Track GPS device will connect to a cellular network outside of USA in 185 countries covered on 600+ networks, eliminating roaming charges.

Can I suspend my Tracker GPS account for short period of time?

If you are running a seasonal business or require tracking devices for only portions of the year it may be best to put the device in “Suspend Mode” when not in use. Suspend mode suspends the tracking device and subscription fees, allowing it to be reactivated at a later date. Written confirmation via an email to support@www.gpsnvision.com for any unit that needs to be transferred into or out of “Suspend Mode”

 

How do I go about cancelling my Plug & Track GPS account?

Should you no longer need your Plug & Track GPS account we require 30 days notice to cancel the monthly Service Plan on any device. This notice must be sent via email to support@www.gpsnvision.com.

Please note that when your Tracker account is deactivated all previous tracking data is deleted from the system. You are able to reactivate your device at a later date. If requested within 6-months. After 6-months the cellular Company may issue the number to another user and a new device will have to be purchased.

Does the Plug & Track GPS device have to be recharged at any time?

No, the device is powered by the vehicle through the OBDII port and never needs to be charged.

Can I use my own SIM card in the Plug & Track GPS modem?

No,for reliability and security Plug & Track GPS uses a custom APN (site to site VPN tunnel) with static IP for each modem (a separate pipeline if you will from the standard voice/data network). Cellular data costs are actually a small portion of the monthly service plan fee with ongoing Web Hosting making up the bulk of offset costs. Replacing the SIM in the Plug N Track GPS Modem will void the warranty on the device.

Don't see your question answered here?

If you have a question that isn’t answered here please email us at support@www.gpsnvision.com. We’ll answer your question and perhaps even add it to this list.

How long will my data by available online for?

Your data will be available online for 13 months. You should extract any data and run any reports within 13 months from the date of the activity.

DIDN'T FIND THE ANSWER?

If you have a question that isn’t answered here please email us at support@gpsnvision.com. We’ll answer your question and perhaps even add it to this list.