Q & A – FAQ

Please watch the following video to help guide you through the mobile app.

Please watch the following video to set a speed notification in the mobile app.

If you are in a rural area then chances are that you don’t have a good network connection. The device runs on the 4G networks of ATT and T-Mobile networks. If you don’t have strong signals from these providers then you may need to attach the magnetic fleet tracking device to the vehicle and drive around a bit until the device can pick up a good network connection. If the device still doesn’t update after driving around please reach out to us at our support line 239-214-3369

Please follow the 3 steps in the pictures below.

The unit is offline while there’s no movement, when the unit detects movement it starts to report location provided the unit is NOT under a roof.

If after the unit is charged (the red light will go off when it’s fully charged) and the unit is turned on and the unit still is not showing location, take the unit for a ride and as it detect movement it will wake up and be online.

Yes, download the APP named inteltrack from Apple or Android.

To learn how to create a geofence, watch this short video

Alerts can be sent via email and or text, to send via email, simple enter your email address in the delivery box.

To receive the alerts via Text message, look at the table below and follow the instructions for your particular cell phone provider.

• Verizon: 10digitphonenumber@vtext.com
• AT&T: 10digitphonenumber@txt.att.net
• Sprint: 10digitphonenumber@messaging.sprintpcs.com
• T-Mobile: 10digitphonenumber@tmomail.net
• Nextel: 10digitphonenumber@messaging.nextel.com
• Cingular: 10digitphonenumber@cingularme.com
• Virgin Mobile: 10digitphonenumber@vmobl.com
• Alltel: 10digitphonenumber@message.alltel.com
• CellularOne: 10digitphonenumber@mobile.celloneusa.com
• Qwest: 10digitphonenumber@qwestmp.com
• Boost: 10digitphonenumber@myboostmobile.com

See the image below for a T-Mobile example.

Yes, the device will send an alert via email when the unit reaches 10% of battery left.

Your Tracker unit is a connected device and requires a separately billed service plan to wirelessly communicate the vehicle’s GPS data over the cellular network. The Service Plan fee includes both the cellular data fee and access to the Track GPS mapping dashboard website.

Your data will be available online for 13 months. You should extract any data and run any reports within 13 months from the date of the activity.

We think there’s enough contracts in your life to add another one.

• Cell phone contracts
• Cable contracts
• Gym membership, etc.

We give you the best incentive to provide you with the best service, since we don’t lock you into a 3-5 year contract, we  provide stellar service to keep you as a customer Month after Month.

Others that lock you into a long term service contract have no incentive to keep you happy.

Yes, if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way

Cellular service plan fees are billed through Gpsnvision to the credit card provided at the time of activation. A Monthly reoccurring fee will start on the day your Tracker device is activated.

Should you no longer need our service we require 30 days notice to cancel the Service Plan on any device. This notice must be sent via email to support@gpsnvision.com.

Please note that if a unit needs to be reactivated in the future and the SIM card has been inactive for more than six months, it won’t be possible to reactivate the same SIM card. In such a scenario, you would need to purchase a new SIM card and replace the old one to resume service.

All our trackers are equipped with an International SIM and in the US is partnered with T-Mobile, Verizon and AT&T With coast to coast cellular network carriers.

Your Tracker will connect to a cellular network outside of USA in 185 countries covered on 600+ networks, eliminating roaming charges.

GPSnvision is Fleet Tracking Made Simple. Fleet businesses that invest in and utilize the features of the trackers reap the benefits and realize long-term returns on their investment. Because, however, there are also many short-term goal orientated scenario’s for GPS vehicle tracking Plug & Track GPS has a “no return” policy. Examples of short-term goals might be where a consumer is interested in using a GPS device to find out if a spouse is cheating on them or a business wanting to know if a particular employee is misusing company vehicle assets while off the clock. In both of these scenarios the user could find out within days what is really going on and therefore no longer have a use for the tracking device they purchased. This has led to abuse of money back guarantees.

Clearly, we want to eliminate those abusing policy and at the same time make certain that those who make an investment with our trackers receive the best possible care. Although we have a “no return” policy on all GPS hardware, we provide the highest level of support for any device purchased from our online store. That means if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way, free technical support. When buyers come to our online store they are guaranteed a GPS tracking system that performs to the highest level.

If you are running a seasonal business or require tracking devices for only portions of the year it may be best to put the device in “Suspend Mode” when not in use. Suspend mode suspends the tracking device and subscription fees, allowing it to be reactivated at a later date. Written confirmation via an email to support@gpsnvision.com for any unit that needs to be transferred into or out of “Suspend Mode”

No, for reliability and security Plug & Track GPS uses a custom APN (site to site VPN tunnel) with static IP for each modem (a separate pipeline if you will from the standard voice/data network). Cellular data costs are actually a small portion of the monthly service plan fee with ongoing Web Hosting making up the bulk of offset costs. Replacing the SIM in the Unit will void the warranty on the device.

If you have a question that isn’t answered here please email us at support@gpsnvision.com. We’ll answer your question and perhaps even add it to this list.