WE ARE USUALLY ASKED ABOUT

How does the mobile app work?

Please watch the following video to help guide you through the mobile app.

How to set a speed notification in the mobile app?

Please watch the following video to set a speed notification in the mobile app.

The magnetic tracker is not showing up on the platform, I have the unit turned on and have an account, but the location isn't updating, what should I do?

If you are in a rural area then chances are that you don’t have a good network connection. The device runs on the 4G networks of ATT and T-Mobile networks. If you don’t have strong signals from these providers then you may need to attach the magnetic fleet tracking device to the vehicle and drive around a bit until the device can pick up a good network connection. If the device still doesn’t update after driving around please reach out to us at our support line 239-214-3369

The magnetic tracker is not showing up in my app, what can I do?

Please follow the 3 steps in the pictures below.

I charged my tracker and it's not showing in the platform.

The unit is offline while there’s no movement, when the unit detects movement it starts to report location provided the unit is NOT under a roof.

If after the unit is charged (the red light will go off when it’s fully charged) and the unit is turned on and the unit still is not showing location, take the unit for a ride and as it detect movement it will wake up and be online.

Can I track my vehicle with my phone or tablet?

Yes, download the APP named inteltrack from Apple or Android.

How do I set up a Geofence?

To learn how to create a geofence, watch this short video

I want to have my alerts sent via text message. What's the best way to do that?

Alerts can be sent via email and or text, to send via email, simple enter your email address in the delivery box.

To receive the alerts via Text message, look at the table below and follow the instructions for your particular cell phone provider.

  • Verizon: 10digitphonenumber@vtext.com
  • AT&T: 10digitphonenumber@txt.att.net
  • Sprint: 10digitphonenumber@messaging.sprintpcs.com
  • T-Mobile: 10digitphonenumber@tmomail.net
  • Nextel: 10digitphonenumber@messaging.nextel.com
  • Cingular: 10digitphonenumber@cingularme.com
  • Virgin Mobile: 10digitphonenumber@vmobl.com
  • Alltel: 10digitphonenumber@message.alltel.com
  • CellularOne: 10digitphonenumber@mobile.celloneusa.com
  • Qwest: 10digitphonenumber@qwestmp.com
  • Boost: 10digitphonenumber@myboostmobile.com

See the image below for a T-Mobile example.

Does the Portable Tracker GPS device have to be recharged at any time?

Yes, the device will send an alert via email when the unit reaches 10% of battery left.

Do your tracking devices and fleet tracking system work outside of the USA?

Yes! Our GPS tracking system works in the U.S., Canada, Mexico, and over 100 countries across the world. The majority of our customers come from the U.S. and Canada, but we have partnered with cellular providers across the world to create a multi-net sim card which will work in most countries. Here is a short list of the countries we support… if your country isn’t listed please contact us prior to purchasing our fleet tracking system, as a small modification of price might be needed.
Albania
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Austria
Azerbaijan
Bangladesh
Barbados
Belarus
Belgium
Belize
Bolivia, Plurinational State of
Brazil
Brunei Darussalam
Bulgaria
Canada
Cayman Islands
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Ecuador
Egypt
El Salvador
Estonia
Faroe Islands
Fiji
Finland
France
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People’s Democratic Republic
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, the former Yugoslav Republic of
Malaysia
Malta
Mexico
Moldova, Republic of
Mongolia
Montenegro
Montserrat
Myanmar
Nepal
Netherlands
Netherlands Antilles
New Zealand
Nicaragua
Nigeria
Norway
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russian Federation
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
Saudi Arabia
Singapore
Slovakia
Slovenia
Slovenia
South Africa
Spain
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Taiwan
Tajikistan
Thailand
Trinidad and Tobago
Turkey
Turks and Caicos Islands
Ukraine
United Kingdom
United States
Uruguay
Uzbekistan
Venezuela
Virgin Islands, British

How Do I check the battery level on the app??

To View battery information on the app, follow the directions below.

  1. Make sure you are signed into the app and select your device.

2. Click on the Info tab as shown in the picture below.

3. Click the Sensors tab and the battery % will show.

This Sensor view applies only to the devices that contain it’s own battery.

Why do I need a monthly service plan?

Your Tracker unit is a connected device and requires a separately billed service plan to wirelessly communicate the vehicle’s GPS data over the cellular network. The Service Plan fee includes both the cellular data fee and access to the Track GPS mapping dashboard website.

How long will my data by available online for?

Your data will be available online for 13 months. You should extract any data and run any reports within 13 months from the date of the activity.

No Contracts

We think there’s enough contracts in your life to add another one.

  • Cell phone contracts
  • Cable contracts
  • Gym membership, etc.

We give you the best incentive to provide you with the best service, since we don’t lock you into a 3-5 year contract, we  provide stellar service to keep you as a customer Month after Month.

Others that lock you into a long term service contract have no incentive to keep you happy.

Is the Tracker GPS device covered by warranty?

Yes, if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way

How are the service plan fees collected?

Cellular service plan fees are billed through Gpsnvision to the credit card provided at the time of activation. A Monthly reoccurring fee will start on the day your Tracker device is activated.

How do I go about cancelling my subscription?

Should you no longer need our service we require 30 days notice to cancel the Service Plan on any device. This notice must be sent via email to support@gpsnvision.com.

Please note that if a unit needs to be reactivated in the future and the SIM card has been inactive for more than six months, it won’t be possible to reactivate the same SIM card. In such a scenario, you would need to purchase a new SIM card and replace the old one to resume service.

What cellular provider does my Trackers connect to?

All our trackers are equipped with an International SIM and in the US is partnered with T-Mobile, Verizon and AT&T With coast to coast cellular network carriers.

What happens if my vehicle travels outside of the United states?

Your Tracker will connect to a cellular network outside of USA in 185 countries covered on 600+ networks, eliminating roaming charges.

What is the GPS Tracker Return Policy?

GPSnvision is Fleet Tracking Made Simple. Fleet businesses that invest in and utilize the features of the trackers reap the benefits and realize long-term returns on their investment. Because, however, there are also many short-term goal orientated scenario’s for GPS vehicle tracking Plug & Track GPS has a “no return” policy. Examples of short-term goals might be where a consumer is interested in using a GPS device to find out if a spouse is cheating on them or a business wanting to know if a particular employee is misusing company vehicle assets while off the clock. In both of these scenarios the user could find out within days what is really going on and therefore no longer have a use for the tracking device they purchased. This has led to abuse of money back guarantees.

Clearly, we want to eliminate those abusing policy and at the same time make certain that those who make an investment with our trackers receive the best possible care. Although we have a “no return” policy on all GPS hardware, we provide the highest level of support for any device purchased from our online store. That means if a product is found to be defective, as long as you use our service we will replace the defective device free of charge, you only pay for the shipping one way, free technical support. When buyers come to our online store they are guaranteed a GPS tracking system that performs to the highest level.

Can I suspend my Tracker GPS account for short period of time?

If you are running a seasonal business or require tracking devices for only portions of the year it may be best to put the device in “Suspend Mode” when not in use. Suspend mode suspends the tracking device and subscription fees, allowing it to be reactivated at a later date. Written confirmation via an email to support@gpsnvision.com for any unit that needs to be transferred into or out of “Suspend Mode”

Can I use my own SIM card in GPS trackers?

No, for reliability and security Plug & Track GPS uses a custom APN (site to site VPN tunnel) with static IP for each modem (a separate pipeline if you will from the standard voice/data network). Cellular data costs are actually a small portion of the monthly service plan fee with ongoing Web Hosting making up the bulk of offset costs. Replacing the SIM in the Unit will void the warranty on the device.

Don't see your question answered here?

If you have a question that isn’t answered here please email us at support@gpsnvision.com. We’ll answer your question and perhaps even add it to this list.

How do I turn my device on or off?

To turn your device on or off you must move the switch that is located on the side of where the battery is charged.

Does your device track your phone instead of your unit?

Please log into your app and click “Map” tab on the bottom. If the paper plane icon is blue, that means it is tracking your phone. Please click on it and it will turn gray and begin tracking your unit.

DIDN'T FIND THE ANSWER?

If you have a question that isn’t answered here please email us at support@gpsnvision.com. We’ll answer your question and perhaps even add it to this list.